Triage & Early Interventions Officer

Victim Support

  • St Asaph, Denbighshire
  • £24,949 per year
  • Permanent
  • Full-time
  • 21 days ago
We have an exciting opportunity for a Triage & Early Interventions Officer to join the team in North Wales working 37.5 hours per week.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?If yes, then we’d love to hear from you.The ability to converse in Welsh is essential for this roleCounty/BoroughNorth WalesOffice locationVictim Help Centre, St Asaph Business Park, St Asaph. Denbighshire LL17 0HQFull time/Part timeFull timeHours per week37.5Work scheduleThis role involves shift working on a rota basis between 8am-8pm Monday to Friday and 1 in 4 Saturdays to be worked.Basic Salary£24,949.40 per annumContract typePermanentDBS required?EnhancedPolice vetting required?YesClosing Date10/09/2025Ref No6305Documents(PDF, 223.96kb)
(PDF, 216.33kb)What we offer:At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression
About the role:This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies.
  • In this position you will contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate. You will refer victims to partner agencies and contact approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues to allocate Victim Support workers for further support.
  • You will identify and manage the victims immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely.
  • The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.
  • Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is essential for this role.
Please see attached Job Description and Person Specification for further details.About Us:Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We look forward to hearing from you.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Victim Support