Team Lead - Property Services
- Loughborough, Leicestershire
- Permanent
- Full-time
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.About you:
To keep moving in the direction (and the speed) we want, we're going to need someone who truly understands the importance of great customer experience. As a Team Leader, you will play a pivotal role in driving exceptional service delivery, fostering team performance, and ensuring client satisfaction. You'll be the bridge between our clients, suppliers, and internal stakeholders-leading with empathy, precision, and a proactive mindset.
You are responsible for providing both reactive and proactive support and services to Legal Bricks customers throughout their lifecycle with us. Some of our customers are managed via an implementation partner, so you will also provide support to these partners as they deliver services on our behalf.Day-to-day, you will:
- Client Engagement: Cultivate strong, trust-based relationships with clients by delivering outstanding service, resolving inquiries with professionalism, and consistently exceeding expectations.
- Supplier Coordination: Liaise with suppliers to confirm turnaround times, manage expectations, and uphold our high standards of service-ensuring seamless and timely delivery for our clients.
- Managerial Support: Act swiftly on requests from senior management, always prioritising the needs and best interests of our clients and the business.
- Team Leadership: Lead and inspire your team through effective performance management, task delegation, and coaching. Monitor commercial metrics (P&L, KPIs), manage client expectations, and contribute innovative ideas to improve processes and outcomes.
- Experience with Salesforce or similar CRM platforms (preferred but not essential).
- Strong digital literacy and confident, clear communication skills.
- High levels of flexibility, reliability, and resilience.
- A customer-first mindset with a proactive approach to problem-solving.
- Proven ability to thrive in fast-paced, dynamic environments.
- Impeccable attention to detail and a commitment to excellence.
- Demonstrated leadership capabilities and a collaborative spirit.