UK Soft Services Lead - UK Portfolio
- Derby
- Permanent
- Full-time
- Conduct comprehensive productivity assessments across custodial operations throughout the UK
- Analyse operational metrics, KPIs, and benchmarking data to identify performance gaps
- Develop and implement productivity improvement strategies specific to UK market requirements
- Create standardized measurement frameworks for UK custodial service delivery
- Establish baseline performance standards and target improvement metrics for UK operations
- Design and maintain UK custodial service standards and operating procedures
- Create detailed service level specifications and quality control protocols
- Develop comprehensive training materials and standard operating procedures (SOPs) for UK teams
- Establish cleaning frequency matrices and task-time standards aligned with UK practices
- Implement quality assurance frameworks and inspection protocols across UK properties
- Perform detailed gap analyses between current state and target performance levels across UK operations
- Conduct root cause analysis of service delivery issues and operational inefficiencies
- Assess technology adoption opportunities and digital transformation initiatives for UK market
- Evaluate vendor performance and service delivery capabilities within UK supply chain
- Identify cost optimization opportunities while maintaining service quality standards
- Serve as primary technical advisor on all custodial and janitorial service matters for UK operations
- Provide expert guidance on cleaning methodologies, equipment, and chemical selection
- Advise on UK industry best practices, emerging technologies, and sustainability initiatives
- Support UK business development efforts with technical expertise and service design
- Collaborate with UK regional teams to implement standardized approaches
- Develop UK-specific custodial service frameworks and operational models
- Create standardized reporting templates and performance dashboards for UK market
- Establish best practice protocols tailored to UK regulatory and market requirements
- Coordinate knowledge sharing across UK regions and property types
- Support contract negotiations with technical specifications aligned to UK standards
- Provide consultative support to European operations when required
- Share UK best practices and learnings with European counterparts
- Participate in European benchmarking and standards alignment initiatives
- Support knowledge transfer and cross-regional collaboration projects
- Assist with European market analysis and comparative studies as needed
- Bachelor's degree in Facilities Management, Business Administration, or related field
- 8+ years of experience in custodial/janitorial services management within the UK market
- 5+ years in performance analysis, operations optimization, or consulting roles
- Strong understanding of UK commercial real estate and facilities management sector
- Experience with UK regulatory requirements and industry standards
- Deep knowledge of UK cleaning industry standards (BICSc), methodologies, and equipment
- Understanding of productivity measurement and time-motion studies
- Experience with performance benchmarking and gap analysis methodologies
- Knowledge of UK sustainability practices and environmental regulations
- Familiarity with UK facility management technologies and systems
- Advanced data analysis and statistical analysis capabilities
- Proficiency in business intelligence tools and dashboard creation
- Strong project management and process improvement expertise
- Experience with change management and implementation strategies
- Ability to translate complex data into actionable business insights
- Excellent written and verbal communication skills in English
- Additional European language skills advantageous but not essential
- Strong presentation and stakeholder management abilities
- Experience working with diverse teams and cross-functional collaboration
- Ability to influence without direct authority
- UK-based position with willingness to travel domestically (30-40% of time)
- Occasional European travel as required (5-10% of time)
- Valid passport and ability to work across European markets when needed
- Full UK work authorisation required
- UK productivity improvement targets (15-25% efficiency gains)
- Standardised UK service specifications and SOPs
- Comprehensive gap analysis reports with actionable recommendations for UK operations
- Performance benchmarking frameworks and KPI dashboards for UK market
- Cost optimisation initiatives with measurable ROI across UK portfolio
- Support documentation for European initiatives as required
- Strategic & Operational Excellence - Combines strategic thinking with strong operational focus and data-driven decision-making approach
- Communication & Interpersonal Skills - Excellent written and verbal communication abilities that convey information professionally and clearly
- Client Relationship Management - Strong competency in building client relationships and balancing JLL and customer interests effectively
- Problem-Solving & Analytical Thinking - Objective, analytical approach to problem-solving with ability to handle ambiguity and research solutions
- Program & Project Management - Excellent planning, organisational skills, and employee experience program management expertise
- Time Management & Prioritization - Effective multi-tasking abilities with strong organisational skills to meet tight deadlines in dynamic environments
- Team Leadership & Collaboration - Matrix organisation leadership skills combined with teamwork, empathy, and maturity
- Negotiation & Vendor Management - Strong negotiation capabilities and vendor relationship management skills
- Customer Service Excellence - Customer service orientation with commitment to excellence and understanding of service delivery satisfaction
- Adaptability & Energy - Calm yet energetic approach to challenges with technical competence and ability to manage multiple competing priorities
- UK office-based position with hybrid working arrangements
- Regular travel to client sites and offices across the UK
- Occasional European travel for collaborative projects and knowledge sharing
- Flexible working arrangements to accommodate project requirements
- Standard UK working hours with occasional flexibility for European collaboration
- UK travel allowance and comprehensive expense coverage
- Performance-based bonus opportunities
- Competitive UK benefits package including pension, healthcare, and life insurance
- Professional development and certification support
- Flexible and hybrid working arrangements
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