Service Designer

Experis

  • London
  • Contract
  • Full-time
  • 14 days ago
We are seeking a skilled and experienced Service Designer. You will be responsible for designing end-to-end service journeys that are user-centred, inclusive, and compliant with NHS and government digital standards.Key Responsibilities
  • Lead service design activities across the programme, ensuring alignment with public sector policy, clinical workflows, and user needs.
  • Map current and future state service journeys, identifying gaps, inefficiencies, and opportunities for improvement.
  • Facilitate co-design workshops with patients, clinicians, stakeholders, and delivery teams.
  • Produce service blueprints, journey maps, and design artefacts to support agile development and delivery.
  • Collaborate with user researchers, content designers, interaction designers, and developers to ensure cohesive service experiences.
  • Ensure services meet accessibility, safety, and data protection standards.
  • Advocate for inclusive design and contribute to design governance and continuous improvement.
Required Skills & Experience
  • Proven experience in service design within healthcare or public sector programmes.
  • Strong understanding of user-centred design, systems thinking, and agile delivery.
  • Ability to translate complex clinical and operational requirements into intuitive service experiences.
  • Experience producing service blueprints, journey maps, and design documentation.
  • Familiarity with NHS digital standards, GDS guidelines, and accessibility legislation.
  • Excellent stakeholder engagement and facilitation skills.
  • Proficiency in tools such as Miro, Figma, Lucidchart, and Jira/Confluence.
Preferred Qualifications
  • Experience working on NHS screening programmes or clinical service transformation.
  • Understanding of patient pathways, clinical safety standards, and health data governance.
  • Background in UX, interaction design, or policy design is a plus.
Share this jobCraig Harrop E-mailManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.

Experis