
Customer service advisor
- Stratford-upon-Avon, Warwickshire
- £23,000-26,000 per year
- Permanent
- Full-time
Location: Stratford-upon-Avon
Contract Type: PermanentDo you have a passion for delivering outstanding customer service? If so, we invite you to join our vibrant team in Stratford-upon-Avon as a Customer Sales Advisor! Your role will be pivotal in ensuring our customers receive exceptional support, all while helping us move towards a more sustainable future.What You'll Do:
As a Customer Sales Advisor, you will be at the forefront of our customer experience. Your key responsibilities will include:
- Efficiently Manage Service Issues: Tackle incoming service challenges head-on to uphold our high standards of service delivery.
- Effective Communication: Address customer inquiries, complaints, and feedback with a positive and engaging approach.
- analyse Customer Data: Review trends and data to pinpoint areas for improvement and enhance our service offerings.
- Team Collaboration: Foster a supportive environment by guiding and assisting fellow team members.
We're looking for enthusiastic individuals who are committed to providing exceptional customer support. The ideal candidate will possess:
- Proven Experience: A background in customer service that showcases your ability to connect with customers.
- Strong Leadership Skills: The capability to motivate and manage diverse teams, both internal and external.
- Technical Proficiency: Comfort with customer service software and tools, including Excel, to streamline processes.
- Convenient Location: Our office is just a 14-minute walk from Stratford-upon-Avon Parkway train station, making your daily commute a breeze!
- Dynamic Work Environment: Be part of a lively team that values collaboration and innovation.
- Career Growth Opportunities: We believe in investing in our employees. You'll have access to training and development programmes to help you advance your career.