Account Manager

• Growth of existing accounts. Identify new opportunities and upselling.
• Price, propose, negotiate, draft, sign: contracts & stock holdings for your clients.
• Reactive Visiting clients (as required) e.g. launch training or understanding issues.
• Meticulous planning and Forecasting of clients to ensure peak supply
• Full accountability of client once handed-over from Business Development Team.
• Holiday cover for Commercial Manager: coordinating daily team meeting & tasks, and covering team members.
• Assist the Commercial Officers with client issues as and when required

• Day to day processing of clients: emails/enquiries/orders/deliveries.
• Attend daily virtual meetings with colleagues & clients (zoom / teams)
• Respond to clients within 24 hours, ensuring no task goes neglected.
• Update clients on production schedules and stock holdings
• Follow Commercial Manager’s direction to optimise team and client satisfaction.
• Resolve client complaints to the mutual satisfaction of both client and company.
• Attend relevant training courses & develop knowledge, techniques and skills.
• Adhere to policies & procedures relating to Health & Safety, Quality Management.

• Ability to encourage / persuade colleagues to think positively
• A great sense of humour and positive ‘can do’ approach
• Ability to turn any client interaction into a positive one.
• Highly motivated and able to work effectively under own initiative.
• Comfortable communicating with directors and prestigious blue-chip companies.
• Good presenter/communicator: virtual meetings (zoom/teams)/ phone/ e-mail.
• Pro-active work ethic
• Business Acumen
• Confident and able to engage with internal and external stakeholders.
• A natural forward planner who critically assesses own performance.
• Quick thinker
• Team Player
• Very strong interpersonal skills.
• Organised and efficient.
• Ability to work in a changing environment.
• Good computer skills: MS Office: Outlook/Excel/Teams/Word/Powerpoint
• Educated to a minimum standard of 5 GCSEs grade A-E.
• Able to commute reliably to HQ in Huntingdon and clients nationally (ad-hoc).

Interaction Recruitment