Job Title: 3rd Line Support EngineerLocation: South West London (On-site in Wimbledon)Salary: Up to £45,000 DOEAbout the Role / CompanyThis is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.As a 3rd Line Engineer, you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.Key Responsibilities
Resolve high-level technical issues escalated from 1st and 2nd line teams
Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
Assist with technical projects and client onboarding
Collaborate with clients to understand their IT needs and deliver tailored solutions
Mentor junior engineers and contribute to internal knowledge sharing
Key Skills Required
Office 365 support and administration
Managing SharePoint permissions
Azure Active Directory
Windows Server administration
Exposure to Mac environments
Networking (LAN / WAN)
Desirable (Not Essential)
Experience working in a consultancy or MSP environment
M365 certifications
Familiarity with ITIL practices
What's in it for You?
Progression into a Lead / Ops Manager role
Microsoft training and certification support
Exposure to a wide range of technologies and client environments
Collaborative and supportive team culture
Click 'apply now' or get in touch with Joe Bigsby on (0)203 826 6747 or j.bigsby@nigelfrank.comNigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.
