Customer Service Advisor
- Tamworth, Staffordshire
- £25,000-27,000 per year
- Permanent
- Full-time
- Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
- Be able to deal with difficult customers always remaining calm and professional
- Have the initiative to find a resolution to any problems that may arise
- Work equally well in a team as well as being able manage their own workload and effectively manage their own time
- Be accurate and efficient at all times
- Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given
- Salary: £25, 000 - £27, 000
- Working Hours: Monday - Friday 8.30am - 4.30pm or 9.00am - 5.00pm
- Location: Tamworth (on site)
- Duration: Permanent
- Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
- Answering reception switchboard overflow for the head office
- Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)
- Taking phone calls from end users
- Processing internet orders using Sage
- Processing email orders using Sage
- Filling all paperwork on to the in-house archive system
- Processing product sample requests
- Preparing quotes
- Monitor customer back orders, forward orders and call off orders
- Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date
- Providing information on part numbers etc. and some basic technical details
- Maintain good product knowledge (training will be provided)
- Setting up customers for online ordering
- Administration support for Area Sales Managers
- Dealing with the carriers, chasing deliveries, obtaining POD's,
- Key account outbound courtesy calls
- Updating excel spreadsheet key account data for management reports
- Logging and processing warehouse discrepancies
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking