IT Service Management Analyst (London)
- London
- £60,000-70,000 per year
- Permanent
- Full-time
- Join a firm with a growing presence - this is a newly created role to work alongside the experienced IT Service Manager
- Take ownership of process maturity across ITIL practices
- Contribute to a culture of continuous improvement within a professional, inclusive team
- Gain exposure to major incident management and governance
- Work for a stable, respected firm in the legal sector
- Problem Management
- Service Transition/Service Introduction
- Change Management
- Incident Management
- Knowledge Management and Reporting
- At least 3 years in IT service management with hands-on delivery of ITIL processes
- An ITIL v3 or v4 certification
- Must have experience of working in a law firm
- Experience with ServiceNow is preferred
- Excellent communication skills and able to interact with technical and non-technical stakeholders