Operations Director

Deverell Smith

  • Surrey
  • £80,000-90,000 per year
  • Permanent
  • Full-time
  • 20 days ago
Join a growing property company as they expand their portfolio across key locations in the South East. They are seeking a dynamic Operations Director to lead operations across our expanding portfolio.Position SummaryThey are looking for an experienced Operations Director to oversee day-to-day operations across our property portfolio covering New Malden, Epsom, Marlow, Reigate, and Wandsworth. This hands-on leadership role requires someone who can ensure operational excellence, manage teams effectively, and solve problems efficiently while spending time on the road visiting our various locations.Key ResponsibilitiesOperational Leadership
  • Oversee all operational activities across the five-location portfolio
  • Ensure staff are performing to required standards and are positioned where needed, when needed
  • Implement and maintain operational procedures and best practices
  • Monitor performance metrics and drive continuous improvement initiatives
Team Management & Accountability
  • Manage and motivate teams across multiple locations
  • Conduct regular site visits and performance reviews
  • Ensure proper staffing levels and resource allocation
  • Provide leadership, coaching, and development opportunities
Problem Resolution
  • Act as primary escalation points for operational issues
  • Develop and implement solutions for complex operational challenges
  • Manage crisis situations and emergency responses
  • Coordinate with external contractors and service providers
Property & Lettings Operations
  • Oversee lettings processes and tenant relations
  • Manage maintenance schedules and property upkeep
  • Ensure compliance with health and safety regulations
  • Coordinate property improvements and renovations
Travel & Site Management
  • Regular travel between locations (New Malden, Epsom, Marlow, Reigate, and Wandsworth)
  • Conduct site inspections and audits
  • Meet with local teams and stakeholders
  • Represent the company at property-related meetings
Required Experience & SkillsEssential Requirements
  • Proven experience in real estate operations or property management
  • Strong background in business operations and team leadership
  • Knowledge of lettings processes and property maintenance
  • Experience managing multiple locations or portfolios
  • Excellent problem-solving and decision-making abilities
  • Strong communication and interpersonal skills
  • Full UK driving license and willingness to travel regularly
Preferred Qualifications
  • Previous experience as Operations Manager or similar senior role
  • Property or real estate qualifications (ARLA, NAEA, or equivalent)
  • Experience with property management software and systems
  • Financial management and budget oversight experience
  • Knowledge of relevant property legislation and regulations
What We're Looking For
  • A hands-on leader who leads by example
  • Someone who can think on their feet and solve problems quickly
  • A detail-oriented professional who ensures nothing falls through the cracks
  • An individual who can build strong relationships with teams and stakeholders
  • A results-driven person who can deliver operational excellence
Package & Benefits
  • Competitive salary commensurate with experience
  • Travel allowance
  • Performance-based bonuses
  • Professional development opportunities
LocationThis role covers multiple locations: New Malden, Epsom, Marlow, Reigate, and Wandsworth. The successful candidate must be comfortable with regular travel between sites.

Deverell Smith