Global Director, Partner Operations & Excellence

IFS

  • Staines, Surrey
  • Permanent
  • Full-time
  • 1 day ago
Company DescriptionIFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.Job DescriptionWe are seeking an experienced and strategic Global Director of Partner Operations & Excellence to lead the operational backbone of our rapidly scaling and diverse global partner ecosystem. This critical role will be instrumental in designing, optimizing, and scaling the systems, tools, and processes that drive partner engagement, enable partner success, and ensure operational excellence across our partner ecosystem.If you are a results-oriented leader with a passion for optimizing complex partnership operations in a fast-paced, global software environment, and building a world-class partner experience, we encourage you to apply.Key ResponsibilitiesGlobal Partner Program Design & Governance:
  • Align with our Global head of Programs to, implement, and continuously optimize the global framework for all partner programs including tiering models, benefits, requirements, and compliance policies, ensuring competitiveness and strategic alignment.
  • Oversee the development and management of our partner agreements and policy documentation, ensuring legal and financial compliance across regions and partner types.
  • Establish and enforce consistent global rules of engagement for all partnership types to minimize conflict and maximize mutual value.
Operational Systems, Tools & Process Optimization (Partner Excellence Function):
  • Own the strategic vision, ongoing administration, and continuous optimization of our core Partner Relationship Management (PRM) system as the central operational hub for our global partner ecosystem to create a unified and automated partner operational environment.
  • Evaluate, recommend, and implement new technologies and tools to enhance partner program delivery and operational efficiency and the "Ease of Doing Business" for our partners.
Performance Measurement, Reporting & Actionable Analytics:
  • Define, track, and report on key partnership performance metrics across all partner types (e.g., partner-sourced revenue, pipeline, solution implementations, joint development, partner activity, certification growth, MDF ROI, partner satisfaction).
  • Develop and manage the automated reporting infrastructure, creating comprehensive dashboards and performance insights for channel leadership, regional teams, and executive management.
  • Establish and maintain robust data governance standards for all partner-related information, ensuring data quality and reliability across global operations
Operational Enablement & Partner Experience:
  • Collaborate closely with partner enablement teams to operationalize the delivery of training materials, certification programs, and access to partner-facing tools and resources.
  • Design and implement efficient internal and external support mechanisms (e.g., helpdesk, knowledge base) to resolve operational inquiries from partners and internal stakeholders promptly.
  • Champion initiatives focused on improving the overall "Ease of Doing Business" for partners through operational improvements and simplified processes.
Qualifications
  • 10+ years of progressive experience in Partner Operations, Alliance Operations, Business Operations, or related functions within the enterprise software (ERP preferred), SaaS, or B2B technology sector.
  • 5+ years in a global or regional leadership role, managing complex operations across diverse geographies and partner types.
  • Demonstrable expertise in designing, implementing, and managing global partner programs, policies, and operational frameworks.
  • Deep practical experience with Partner Relationship Management (PRM) systems (e.g., Salesforce PRM, Impartner, Allbound) and their strategic integration with CRM (Salesforce, Microsoft Dynamics 365) and ERP (IFS Cloud) platforms.
  • Exceptional analytical skills with a proven ability to define KPIs, develop insightful dashboards, and extract actionable insights from large datasets to drive strategic decisions.
  • Proven ability to lead complex, cross-functional projects, drive significant process improvements, and manage large-scale change initiatives in a dynamic, global environment.
Additional InformationWe embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

IFS