Internal Sales Administrator
- Basildon, Essex
- £27,000-30,000 per year
- Permanent
- Full-time
- Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
- Accurately process sales orders, quotes, and pricing matrices.
- Recommend alternative products based on cost, availability, or specifications.
- Make follow-up calls to potential and existing customers to generate additional business.
- Present pricing, credit terms, and product information in line with company procedures.
- Handle customer complaints, stock checks, and technical queries.
- Liaise with vendors to obtain accurate shipment and delivery information.
- Collaborate with outside sales representatives to support account activities.
- Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
- Educate customers on product features and benefits to support informed purchasing decisions.
- Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.
- Strong customer service orientation with excellent communication skills.
- Ability to manage difficult customer situations with professionalism and tact.
- High attention to detail and accuracy in data entry and documentation.
- Proven problem-solving skills and ability to develop alternative solutions.
- Team player with the ability to work effectively across departments.
- Proficiency in Microsoft Office and ability to learn internal systems.
- Sales experience and product knowledge within a distribution or technical environment is a plus.