Housekeeping Manager - GalgormJOB TITLE: Executive Housekeeping ManagerJOB REFERENCE: EHM 08/25REPORTING TO: Resort Operations Associate DirectorHOURS: Full Time, 5 days per week, roughly 9-hour shifts e.g. 8am - 4pm, including weekends.LOCATION: GalgormSALARY: 36K- 40K per annumAbout the role:We are delighted to announce an exciting opportunity for an Executive Housekeeping Manager to join our dynamic team. The successful candidate will manage the Housekeeping and Laundry departments at the Resort, ensuring the quality is continuously upheld to an exceptional standard.If you think you have what it takes and can show experience in the required skills below then we would love to hear from you!About the roleThe main responsibilities for this job include but are not limited to;Managing all Housekeeping and Laundry Operations.Operating within departmental budgets through effective stocks, cost controls, and well-managed schedules.Dealing with lost property records, storage, and guest enquiries in a timely fashion.Regularly inspecting all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary.Monitoring the appearance, standards, and performance of the Housekeeping and Laundry departments.Ensuring adequate staffing levels to cover business demands.Ensuring staff communication meetings are conducted regularly.Managing staff performance issues in compliance with company policies and procedures.Assist Human Resources to recruit new team members and retain staff.Recruiting, managing, training, and developing staff within the Housekeeping and Laundry departments.Ensuring the quality and standard of the bedrooms, cottages, cabins, and public areas are continuously upheld and improved to an exceptional standard.Ensuring daily and weekly checklists are completed and the standard of work completed is exceptional.Conduct Housekeeping and Laundry staff appraisals.Identifying and promoting solutions to the Hotel Operations Manager.Demonstrating compliance with an interest in Health and Safety policies and procedures.Keeping up with industry trends.Exhibiting a strong focus on the customer and on the quality of service.Being proficient in the use of Maestro, PMS, Hotsos maintenance, and Backstage.Assisting in other departments wherever necessary.Essential Criteria;Applicants must;A minimum of 3 years experience in a senior management position within a hotel.Experience working within revenue and wage budgets, completing forecasts and staff rotas.Be able to demonstrate an ability to lead, motivate and inspire a large team.Be performance-driven and focused on implementing a culture of excellent customer service.High level of commercial awareness and cost control capabilities.Excellent leadership, interpersonal and communication skills.Ability to work under pressure.Proficient in Microsoft Office and have excellent IT skills.Strong organisational, budget management, and problem-solving skills.Strong communication skills.Perks of the job!!We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more!We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.Please be aware that by applying for this post you are consenting to Galgorm Spa & Golf Resort processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details available in our Job Applicants Privacy Policy available on request from our HR department, please contactGALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERSAbout the companyGalgorm Collection Resort, Northern Ireland's premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.Required CriteriaDesired CriteriaSkills you'll need
