Associate Director, Operations Transformation - Travel & Hospitality

Deloitte

  • England
  • Permanent
  • Full-time
  • 1 month ago
Connect to your IndustryDo you want to help diverse organisations within the THS industry to develop and implement effective and efficient operational delivery models? Are you passionate and enthusiastic about operational design and delivery, and thinking creatively to solve client issues? Could you provide insights to help our Travel and Hospitality clients make the right decisions, address key challenges, and identify ways to achieve goals and objectives aligned to their strategy? Have you delivered complex transformation programmes? Can you think on your feet and adapt where necessary? If you say yes to any of these, please apply.We design, build, and optimise operations of private sector businesses to enable their biggest ideas and help them to become digital and sustainable. Working with colleagues across Deloitte, we combine business design, process design and cost transformation with technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. We need curious people that will drive change and adapt to disruptive trends.Operations, Industry & Domain SolutionsWant to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you're working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityIn Operations, Industry & Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In Travel, Hospitality & Services (THS) it is no different - we have spent many years working with the largest THS clients in the UK and Globally, supporting them with some of their greatest challenges from re-designing the delivery capabilities to help our clients both win and retain strategic clients to transforming the processes across entire organisations to enable them to leverage new technologiesYour role will include:
  • Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model.
  • Building and delivering compelling proposals and pitches.
  • Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention.
  • Developing business cases and identifying and / or delivering sustainable cost savings in collaboration with senior clients.
  • Developing a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations.
  • Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation.
  • Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements.
  • Acting as part of the management / leadership team: new business development, performance management, design and delivery of playbooks / training and development of junior talent.
  • Leading strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels.
  • Organising insights to define a logical flow to tell a story when presenting recommendations.
Connect to your skills and professional experienceWe are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other.We are looking for candidates who can demonstrate skills and experience in one or more of the following areas:
  • Proven, deep industry knowledge of the dynamics / trends in either Travel or Hospitality, or equivalent, for example:
  • Travel - experience and depth of knowledge in one or more areas of the Travel industry, which could include:
  • Having a viewpoint on the evolving landscape of mobility solutions and their impact on traditional travel models.
  • Understanding the challenges and opportunities presented by sustainability regulations and the shift towards greener travel alternatives.
  • A perspective on the role of technology, such as automation, data analytics, and smart infrastructure, in shaping the future of travel.
  • Experience in navigating the complexities of public-private partnerships within large infrastructure projects.
  • Hospitality - experience and depth of knowledge in one or more areas of the hospitality industry, which could include:
  • Having a viewpoint on the evolving expectations of modern travellers, including the rise of experiential travel and the demand for personalised services.
  • Understanding the impact of digital disruption on traditional hospitality models, such as the growth of online travel agencies (OTAs) and the sharing economy.
  • A perspective on the strategies for enhancing customer experience and loyalty in a competitive market, including leveraging technology and data analytics.
  • Experience in navigating the operational challenges of the hospitality industry, such as managing labour costs, optimising revenue management, and ensuring regulatory compliance.
  • Proven experience of managing and leading successful teams and engagements on time and to budget, including initial scoping and commercials.
  • Experience in new business development with a track record of generating B2B sales.
  • Experience of being part of a management / leadership team: performance management, design and delivery of playbooks / training and development of junior talent or equivalent.
  • Experience of an operational role in at least one Travel or Hospitality organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business.
  • Previous consulting or equivalent experience, whether as an independent advisor or in-house.
Additional desirable experience includes:
  • Experience of use of AI / Automation to accelerate key operational processes in the Travel or Hospitality sectors.
  • Experience of use of AI / Automation to accelerate key operational processes in the Travel or Hospitality sectors.
Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.Engineering, AI and DataWe lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”-Dan, Technology & Transformation"I get to work on projects that help clients in a sector I feel truly passionate about.”-Rhiannon, Technology & Transformation“Everyone always says “it's the people,” and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”-Gillian, Technology & TransformationOur hybrid working policyYou'll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENGAI BAOPSDS LOCOFFICE

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