Road Freight Coordinator
- Lichfield, Staffordshire
- £30,000 per year
- Permanent
- Full-time
- Look after all the customers who book full and part load, import and export shipments to Western, Eastern Europe and Worldwide.
- Build up and nurture good working relationships with existing and new customers, which are being bought on line all the time by our sales department.
- To increase business from existing, lapsed and recently gained clients.
- Offer customers an excellent customer service so that they come back to us time and time again with repeat and new business.
- To generate sales / profit linked directly to the current business plan. Focus and drive to achieve targets, budgets and results.
- Taking phone/e-mail enquiries from customers
- Using freight exchanges
- Quoting customers on the phone/calling them back ASAP with quotes/trying to secure bookings on the phone
- To identify any new sales opportunities for existing customers and effectively present key features of our services (new and existing) to secure new business for other markets.
- Logging quotes on the Quote Tracker
- Administering the whole booking process (with customers and hauliers), entering bookings onto our bespoke operations system and tracking loads through from booking to delivery
- Covering loads with hauliers, checking on them on the day of loading, making sure they will be ‘tipped’ in time and dealing with any problems they may have
- Proactively liaising with customer
- Experience working for a UK based freight forwarder
- Knowledge in EU Road freight
- Right to work in the UK – No sponsorship is on offer