Import Operator
- Sunbury, Surrey
- £30,000-37,000 per year
- Permanent
- Full-time
- Customer Service Excellence: Build strong relationships with clients and overseas partners, process bookings, and respond to quote requests.
- System & Documentation Management: Use in-house systems (including Cargowise) to manage job files, customs entries, and shipment tracking.
- Customs Compliance: Ensure all shipments meet UK and international customs regulations, including correct use of CPCs, HS codes, and duty/VAT rates.
- Shipment Coordination: Oversee UK arrivals, arrange collections and deliveries, and ensure timely and accurate documentation.
- Operational Oversight: Monitor carrier performance, manage PO/orders, and escalate any delays or issues.
- Commercial Awareness: Apply carrier rates and Incoterms to maintain positive margins and accurate quotations.
- Invoicing & Financial Accuracy: Raise customer invoices with all relevant costs, manage credit limits, and resolve queries.
- Previous experience in import operations (air, sea, or courier).
- Strong understanding of customs procedures and documentation.
- Proficiency in logistics systems (e.g., Cargowise, Destin8, CNS).
- Excellent communication and organisational skills.
- Ability to work independently and manage multiple tasks.
- Supportive team environment with ongoing training.
- Opportunity to work with global partners and high-profile clients.
- Career development within a growing company.