Tenant Liason Officer

Niyaa People

  • Little Eaton, Derbyshire
  • Permanent
  • Full-time
  • 1 day ago
Are you passionate about delivering excellent customer service and making a difference in people's homes?We're currently working with a Housing Association based across Exeter and Bristol who are looking for a proactive and organised Tenant Liaison Advisor to join their Planned Works team and help ensure the smooth delivery of improvement projects across their housing stock.Key Responsibilities of a Tenant Liaison Officer:
  • Liaise with residents to provide updates, resolve concerns, and ensure minimal disruption during planned works.
  • Conduct site visits to carry out tenant inductions, monitor works progress, and complete aftercare checks.
  • Support the collection and reporting of accurate data to meet internal and external standards.
  • Organise and facilitate tenant events and support the delivery of service improvement projects.
What we'd love to see from you:
  • Excellent communication and interpersonal skills, with a customer-first mindset.
  • Ability to manage relationships with stakeholders and resolve service delivery issues effectively.
  • Experience using IT systems to manage and update project data and customer information.
  • Understanding of health and safety, regulatory compliance, and the housing or construction sector is desirable.
Benefits of this role:
  • 39 days' annual leave (including statutory days), increasing to 44 days with length of service
  • Contributory Social Housing Pension Scheme
  • Health Cash Plan and Enhanced Employee Assistance Program
  • A wide range of training and development opportunities
  • Company Sick Pay
  • Opportunities to work flexibly and from home, where the business need allows
If this Tenant Liaison Officer role is for you then please apply or contact katie.cox@niyaapeople.co.uk

Niyaa People