
Director of Operations - Branded Hotel Group
- London
- £120,000 per year
- Permanent
- Full-time
- Oversee daily operations across all current and upcoming properties
- Build a strong leadership team across Area Managers and site-level teams
- Develop and roll out standard operating procedures to ensure consistency and quality
- Lead onboarding, training, and performance management across departments
- Take ownership of maintenance planning, supplier coordination, and capex forecasting
- Partner with internal departments to ensure new sites open on time and are fully operational
- Drive improvements in service delivery while maintaining cost control and efficiency
- At least 8 years’ experience managing operations across multiple hotel or hospitality sites
- Strong leadership skills and experience building high-performing teams
- Confident developing and enforcing SOPs and service standards
- Familiar with maintenance cycles, asset management, and working with capex budgets
- Comfortable using property and facilities management systems
- Calm under pressure, detail-driven, and capable of scaling operational processes