After Sales Administrator - LWE
- Biggleswade, Bedfordshire
- Permanent
- Full-time
- Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
- Processing internal and external invoices using all relevant supplied information.
- Inputting engineers' times to build up the cost bases for invoices and for payroll purposes.
- Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
- Identifying and implementing improvements to the after-sales administration process.
- Collating information sufficient to support an internal or external invoice.
- Performing and communicating in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
- Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- To be a good, effective communicator verbally and by email at all levels
- Have a strong customer service ethic with a positive and pro-active approach
- Ability to use own initiative and be self-motivated
- Excellent administrative skills with an understanding of the need for close control of engineering information, it's retrieval and communication
- Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development