After Sales Supervisor - Biggleswade
- Biggleswade, Bedfordshire
- Permanent
- Full-time
- Monitoring Engineer's time, ensuring efficient utilisation and allocation.
- Ensuring that unused new parts, warranty parts or service exchange parts are returned, cleaned and labelled to the relevant department from related jobs, and are accompanied by accurate and complete documentation.
- Actively participating in the opening/closing of jobs, checking and processing of time sheets and inspection reports, and ensuring identified work outstanding is recorded for future resolution.
- Ensuring the quality system requirements are maintained with tool and equipment issue and updates calibration records to adhere to the policy statement.
- Maintaining communication with Field Service Engineers, internal departments, suppliers and customers to keep them fully informed and advised regarding the progress of jobs.
- Communicating with the team where holiday and training is concerned, to manage and ensure adequate coverage.
- Supporting the team by undertaking some or all of the duties of colleagues, in their absence, to ensure efficient running of the department.
- Actively ensuring all customer requests and requirements are received and dealt with, while keeping the customer informed at all stages of the process.
- Always collating sufficient information to support the accurate processing of internal or external invoices or warranty claims.
- Co-ordinating product modification programmes to ensure timely delivery to the customer.
- Continually liaising with the Sales department and customers regarding new machine deliveries and requirements.
- Liaising with the After Sales Parts team to co-ordinate the delivery of spare parts.
- Efficiently organising sub-contractors when supporting customers or engineers.
- Effectively planning the logistics for all spare parts, tools, transport and manpower to arrive in a timely manner.
- Taking responsibility for continuous self-development and looks at opportunities to use newly acquired skills within the role.
- Able to demonstrate previous experience in a similar role and / or industry.
- Team player with a flexible approach to work.
- Good communicator at all levels.
- Ability to demonstrate developed leadership skills.
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.