Administration Officer - Belfast (28th August)
- Belfast
- £12.97 per hour
- Temporary
- Full-time
- On the job training provided
- Long term opportunity - 51 weeks possible extension after review
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
- Monday to Friday shift pattern between 8am-8pm (37 hours)
You will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account, including phone claims.
You will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimants account, are completed promptly and accurately and you will manage cases through the lifespan of the claim. You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
You will collaborate and build relationships with colleagues in Service Centres, Jobcentres and Districts to support the delivery of Universal Credit where these are necessary.
You will deliver a quality service for claimants and be responsible for actively managing all appropriate action promptly on the claim with minimal hand-offs.
As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants experience.
Training will be provided between 28/08/25 - 29/09/25 and full attendance is important in order to successfully pass training, no leave will be permitted until after this date.
Sickness / Absence: Due to the nature of the training, full attendance is important during the training period, non-compliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.Essential Criteria:Must have 5 GCSEs including Maths & English - Certificates required.Please apply via link or contact Kerri Kyle at TRC