Service Manager
- Portsmouth
- Permanent
- Full-time
- Develop service department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
- Establish and monitor the team’s training requirements to ensure the required level of expertise is always achieved; and
- Work alongside the Divisional Performance Manager to develop a strategy to maintain the long-term profitability of the department.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to Company Vehicle Scheme;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
- A proven track record of running a successful service department in a main dealer environment;
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
- Experience of developing and monitoring budgets;
- Strong communication and organisational skills with high levels of self-motivation;
- Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and
- A full UK driving licence.