Operations Coordinator

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process, inclusive of WMS processing.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in operating system for accurate invoicing and job costing.
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet customer’s requirement for the movement of freight.
• KPI adherence – SNI / LNR / Cost accuracy / ROTP.
• Ensure compliance in line with company and industry policies.
• Other duties as assigned.

• Shipment Coordination (Air/Ocean & Road Transport) inclusive of Material Receipt & RTP activities through the 3PL WMS system.
• Acts as a central control hub to coordinate activities from outlying offices ensuring high quality & timely execution (in communication as well as operational activities).
• Document preparation (dock receipts, bills of lading, export declarations amongst others).
• Data maintenance and entry, and preparation of standard project reports & spreadsheets.
• Timely and Clear Communication with client regarding disposition of freight (i.e. tracking & tracing, routing options & rate quotations).
• Communication and coordination with subcontracted partners for freight dispatch, routing & pricing.
• Collection and organization of records, files and other information.
• Performs Rating & Billing duties.
• Handles specific operations invoicing.
• Other duties as assigned.

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Sitting for extended periods of time.
• Walking within the warehouse and inspecting freight.
• Vision abilities required by this job include close vision and the ability to adjust focus.

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel.

• 3 – 5 years of industry experience preferred

Crane Worldwide Logistics