SME Account Handler

• Undertake market exercise to establish most competitive terms available
• Obtain renewal terms and present to client
• Issue renewal documentation in line with contract certainty
• Ensure premiums are collected prior to the commencement of cover and in line with
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system
• Produce accurate and professional documentation at all times using relevant
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium

• Must have a minimum of 2 years’ experience dealing with SME or commercial clients
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Excellent client service skills
• Good negotiation and broking skills
• Excellent oral and written communication skills

Lawes Consulting Group