The fares, ticketing and retail (FTR) programme is the cross-industry programme to transform how passengers purchase and use tickets. Our aim is to establish a modern, consistent and integrated FTR system that is of high quality and maximises value for passengers and taxpayers. By embracing innovation and collaborating with industry partners, we are delivering a smarter, more efficient and passenger focused approach to rail travel.This is a great opportunity to be part of a team delivering on improving the things which customers regularly identify as a priority to fix. You may have already seen some of our work: Pay As You Go (PAYG) pilots announced in the , , expansion of Contactless PAYG in and on some long distance routes.The has highlighted reform of fares and ticketing, including establishing , as a key part of rail reform. The FTR programme will deliver industry-wide modernisation and reform of the complex and fragmented fares landscape. This will enable GBR to simplify the ticketing system and make it easy for passengers to find the right fare.Brief DescriptionWe're looking for a Head of FTR Delivery and Operating Model to join our Fares, Ticketing and Retail team!About the role (External)You will lead and coordinate the delivery model for rail fares, ticketing, and retail (FTR) transformation as we transition to Great British Railways (GBR), aligning cross-organisational capabilities and governance structures to achieve effective delivery and in-life operations, ensuring alignment to and informing wider GBR design. This role will support and enable FTR project delivery through collaboration among senior leaders across Department for Transport (DfT), DfT Operator (DfTO), Rail Delivery Group (RDG), Train Operating Companies (TOCs), and others.This role requires strong leadership, strategic vision, and the ability to build consensus across a complex stakeholder landscape. If you're passionate about delivering real change that benefits both passengers and taxpayers and want to be at the heart of one of the most significant transformations in UK rail, we'd love to hear from you.What you'll bring..· Understanding of business capability mapping, baselining and enterprise architecture.· An ability to present and articulate complex matters in a simple and effective way to a range of senior stakeholders, and to gain TOC, RDG, DfT and DfTO buy-in and commitment.· Strong knowledge and experience of various programme, project and quality management approaches and principles.· Deep understanding of organisation design, service design, and transformation in merged or transitioning environments.· Demonstrated ability to lead design in the context of organisational restructuring, mergers, or large-scale change programmes.· Strong analytical capabilities and strategic thinking.How to apply (External)Salary: £85,395 - £101,323Closing date: 11/09/2025. - Late applications will not be accepted.This role requires working in the office 2/3 days a week.Click apply now to apply.What does our recruitment process look like? * Once you have applied, our Recruitment Specialist will look at your CV.
If your experience matches what we're looking for, you'll be invited to an Interview
You can visit for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.Network Rail Benefits -All offers of employment are conditional upon satisfactory completion of pre-employment checks.***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
