Night Porter

LQ Resorts

  • Oswestry, Shropshire
  • £12.71 per hour
  • Permanent
  • Full-time
  • 19 days ago
Night PorterJob Title: Night PorterDepartment: PortersReporting To: Night SupervisorPrimary Job Purpose:An opportunity has arisen for a Night Porter to join our team. The successful Night Porter will be customer-focused and reliable and able to work as part of a small team. They must be flexible to ensure shifts are covered and the needs of the guests and clients are met in order to provide safety and the best guest experience.About the roleRoles and Responsibilities:To greet all guests on arrival and porterage service to all guests arriving at night.To provide cover for the reception desk and ensure all duties are carried out efficiently and timely.In the absence of a Resort Manager /Deputy or Night Supervisor, must be responsible for night time emergency and evacuation procedures.In the absence of a Resort Manager /Deputy or Night Supervisor, must demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.In the absence of a Resort Manager /Deputy or Night Supervisor, must strictly follow all procedures for left luggage.Ensure guests needs are met throughout the night.Handle, follow up and communicate any comments or complaints, ensuring key information is passed over in the handover.Ensure public areas of the hotel are clean and tidy.Assist with preparations and setting up for the following day's events.To confidently upsell all hotel services and facilities on offer during their stay.To keep up to date with changes to any services the hotel provides such as Menu and future events.Maintain knowledge of the local area in order to support guests during their stay and can direct them when required or arrange local transport.To ensure that all guests payments/accounts are charged accurately and they are provided with the correct documents/receipts.To adhere to the hotel cash/credit card handling procedures and report any discrepancies to the supervisor or Head of Department.Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as left luggage policy.Be aware of and follow all Health and Safety procedures.This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.Key Skills:Confident and approachableGood team work and can work well aloneCalm under pressure with the ability to prioritiseExcellent selling and customer service skillsCan use own initiative and problem solveResilience and calm attitude when dealing with face-to-face complaintsAll staff Key Performance MeasuresOur values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a onetime eventTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.BenefitsLQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeFree staff mealsFree gym membershipAccess to wellness programmesShare of Resort's service charges on monthly basisExtra days holiday after 2 yearsSkills requiredAbility to work to deadlinesHigh standards of presentation, organisation and cleanlinessGreat attention to detailExcellent standards of Customer ServiceExcellent time management and organisation skillsExcellent communication, both written and verbalReliable and calm under pressure.Able to work as a team or aloneAble to problem solvingAbility to provide clear instructionFlexible approach to workThrives on routine daily tasksAttitudePolite and friendlyHelpful to guests requiring assistanceRespectfulAbout the companyLQ is a family run, collection of quality destination led Hotel Resorts.Required Criteria
  • English GCSE grade 4/C or above
  • Maths GCSE grade 4/C or above
  • Experience of working nights
  • Experience of dealing with the public
  • Cash handling
Desired Criteria
  • Willingness to undertake further training.
  • Knowledge of hospitality
  • Upselling customers to other products and services
  • Knowledge of Res-Diary; Ez-runner; Rezlinx
Skills you'll need

LQ Resorts