Box Office Assistant

Bangor University

  • United Kingdom
  • Permanent
  • Full-time
  • 15 days ago
Pontio Arts is looking to appoint a full time, permanent Box Office Assistant to ensure the successful delivery of the Arts Programme as well as providing excellent customer service to all patrons within Pontio.The successful candidate will be educated to GCSE lever or NVQ level 1 (or equivalent), have previous sales experience, have a flexible approach to working as well as a keen interest in the Arts.The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.Committed To Equal Opportunities.Purpose of the JobThe Box Office Assistant is responsible for maintaining a positive first point of contact for Pontio’s audiences as well as other visitors of the building to ensure the delivery of excellent customer care.Main Duties and Responsibilities
  • To Administer the Box Office Activities for Pontio.
  • To sell tickets and maximise sales by telephone, across the counter and through postal bookings for all events at Pontio.
  • To sell additional facilities relating to a patron’s visit including merchandise, workshops, cafe bar etc.
  • To provide advice to patrons regarding online bookings.
  • To be proactive in the smooth running of Pontio’s Box Office, to ensure a positive experience for patrons.
  • To carry out ticket sales duties using the Pontio’s ticketing system Audienceview, conversing with the public in person and by telephone and ensuring constant attention to details for a smooth and courteous transaction on all occasions.
  • To be fully informed and proactive in the marketing of the Theatre’s products, services and facilities, looking to create sales opportunities whenever possible.
  • To be proactive on Pontio’s behalf in customer care and public safety and comfort, ensuring that customer requirements are dealt with courteously, efficiently and in a helpful manner.
  • To act as a point of a reference for all enquiries concerning the activities within Pontio and act as a point of contact in public areas of the building.
  • To capture customer information in accordance with the provisions of the Data Protection Act.
  • To be aware of issues relating to the security of the building and the safety of staff and patrons.
Financial
  • In the absence of or at the request of the Box Office Co-Ordinator, to produce all “end of day” financial and marketing reports and ensuring the system is closed down as required. This includes accounting for personal takings and reconciling these with the computerised reports.
  • Ensure that financial and data protection regulations, policies and practices are adhered to at all time.
  • To be an effective and flexible member of the Box Office team and to be available for work during evenings, weekends and bank holidays.
Other Duties and Responsibilities
  • The post holder will be expected to participate in performance review and developmental activities.
  • The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
  • The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for them selves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
  • The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Person SpecificationQualifications/TrainingEssential
  • Minimum of 4 GCSEs at grades A* - D or NVQ level 1 in a relevant subject area (or equivalent).
Desirable
  • NVQ level 2 in a relevant subject area.
Experience/KnowledgeEssential
  • Previous sales experience.
  • Experience of working within a public facing, customer service environment.
  • Experience of Cash handling and credit/debit card operations.
Desirable
  • Experience and understanding Box Office systems and their management.
  • Knowledge of the North Welsh arts scene.
  • Awareness of Data Protection Act.
  • Previous experience of working within a busy arts environment.
Skills/AbilitiesEssential
  • Good computer skills, including the use of Microsoft Office applications and databases (Word, internet, email etc.)
  • Good communication and inter-personal skills, with the ability to communicate effectively in both English and Welsh, both orally and in writing.
  • Good organisational skills and ability to handle a varied workload.
  • Ability to work on own initiative as well as part of a team.
  • The ability to deal effectively with people.
  • Ability to maintain a high level of confidentiality and discretion.
OtherEssential
  • Customer-orientated approach to tasks.
  • The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.
  • Flexible approach to working hours.
GeneralThe University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) . If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

Bangor University