Field Engineer

FirstPort

  • London Euston, Suffolk
  • £27,500-30,000 per year
  • Permanent
  • Full-time
  • 16 days ago
The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation. This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users. You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.Main Responsibilities
  • Respond to escalated desktop support requests and incidents. Troubleshoot, and resolve complex technical issues related to hardware, software, and network connectivity.
  • Act as a point of contact for end-users, ensuring timely and effective resolution of technical problems while maintaining a high level of customer satisfaction.
  • Analyse and identify underlying causes of recurring issues, develop appropriate solutions, and implement preventive measures to minimize future incidents.
  • Install, configure, and maintain desktop operating systems, applications, and related software to ensure optimal performance and security.
  • Manage user accounts, permissions, and access rights in desktop environments, ensuring adherence to security policies and procedures.
  • Create and update technical documentation, including knowledge base articles, standard operating procedures, and user guides to facilitate efficient support and knowledge sharing within the team.
  • Collaborate with other IT teams, such as network administrators and system administrators, to resolve cross-functional technical issues and participate in infrastructure improvement projects.
  • Keep abreast of emerging technologies, trends, and best practices in the field of desktop engineering to provide innovative solutions and contribute to continuous improvement efforts.
Skills
  • Proficiency in troubleshooting hardware, software, and network connectivity issues.
  • Strong knowledge of Windows desktop operating systems.
  • Experience with desktop management tools, such as Microsoft SCCM and InTune.
  • Understanding of networking concepts, protocols, and troubleshooting techniques.
  • Knowledge of scripting languages, such as PowerShell or Bash, to automate desktop management tasks is a plus.
  • Familiarity with remote support tools and ticketing systems.
ExperienceYou will have gained sound experience from working in an IT support role. You will have strong knowledge of Windows desktop operating systems and be proficient in troubleshooting hardware, software, and network connectivity issues.You will have good experience with desktop management tools, such as Microsoft SCCM and InTune, and a strong understanding of networking concepts, protocols, and troubleshooting techniques. you will be familiar with remote support tools and ticketing systems.Knowledge of scripting languages, such as PowerShell or Bash, to automate desktop management tasks is advantagous, and Microsoft Desktop or Office 365 certifications are also beneficial.Our PrinciplesMake it SimpleBe CollaborativeBring ClarityBe ConsistentJob AdvertNot SpecifiedAbout The CompanyCampions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.Perks That Make a DifferenceBenefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

FirstPort