Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Sets strategic success goals for customer accounts and directs cross-functional teams to execute these goals. Provides leadership and guidance to junior team members, ensuring best practices are followed. Expert understanding of customer success policies and procedures. Extensive knowledge of UKG product suite and its strategic value. Advanced understanding of customer success metrics and KPIs. Fluent in French Developing and implementing customer success plans. Collaborating with other departments for customer satisfaction Reporting on customer success metrics to senior management. Ability to oversee and optimize customer success plans. Bachelor's degree in business, Marketing, or related field 8+ years of experience in customer success, account management, or related roles Extensive experience overseeing customer success teams and operations. Demonstrated success in developing and implementing customer success plans and strategies.
