Dynamics 365 CRM Product Owner

Nigel Frank International

  • London
  • Permanent
  • Full-time
  • 1 month ago
Job DescriptionWe're seeking an experienced Dynamics 365 Product Owner to play a senior/lead role in a high-impact transformation journey to a fully cloud-native, SaaS-based technology stack built on Azure. This role will be pivotal in shaping and delivering the Dynamics 365 platform as the core of end-to-end business processes.You will work across the full business lifecycle-from discovery and analysis to implementation and realisation of benefits-driving digitalisation, automation, and data-led innovation.Role & Responsibilities*Act as Product Owner for Dynamics 365 across a full business value stream
*Lead the delivery lifecycle from discovery to deployment and adoption
*Build strong relationships with stakeholders from front-line to senior leadership
*Conduct business analysis, process mapping, and functional specification creation
*Run collaborative workshops to drive innovation and challenge assumptions
*Manage business change activities including training and colleague engagement
*Conduct technical integration analysis and data mapping
*Stay current with new features across the Microsoft stack and bring innovation into the businessSkills & QualificationsEssential:*Proven experience as a Product Owner in Dynamics 365 (CE) environments
*Strong stakeholder management across varying seniority levels
*Deep understanding of Microsoft Dynamics 365 functionality and configuration
*Experience with Agile methodologies and cross-functional delivery teams
*Strong analytical skills and ability to write clear user stories and functional specs
*Excellent communication and facilitation skillsDesirable:*Industry experience in banking or financial services
*Dynamics 365 certifications
*Experience with low-code customisation (e.g. UI, workflows)
*Basic JavaScript/TypeScript familiarity
*Understanding of SQL databases (SQL Server preferred)
*Exposure to Power Platform (Power BI, Power Apps) and Azure servicesBenefits*Hybrid working model (4 days in office, 1 day remote)
*Wellbeing support
*Optional private medical and dental insurance
*Non-contributory pension scheme
*Discretionary bonus
*Life assurance, critical illness, and income protection
*Season ticket loan and electric vehicle scheme
*A supportive and inclusive workplace where individuality and innovation thrive

Nigel Frank International