Customer Service Advisor (Nights)

Flagship Housing

  • Norwich
  • Permanent
  • Full-time
  • 13 days ago
Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!Working hours are nights from 8pm-8am with a 1 hr unpaid lunch in a 4 on, 4 off pattern. (38.5 hrs per week)Key Responsibilities:
  • Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
  • Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
  • Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.
What We’re Looking For:
  • Previous experience with working night shifts is essential
  • Proven experience in a phone-based customer service role.
  • Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
  • NVQ in Customer Service and educated to GCSE level (desirable).
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills, including empathy, understanding, and problem-solving.
  • Ability to think laterally and work independently when required.
Please see the for full details of your day-to-day duties and responsibilities.We offer a full benefits package,If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.Please make sure to check your email and spam folders regularly for correspondence.

Flagship Housing