Operations Executive - Inbound Travel (Groups and MICE)

Travel Trade Recruitment

  • London
  • £28,000-30,000 per year
  • Permanent
  • Full-time
  • 26 days ago
About the roleA leading European inbound travel company is seeking a highly motivated and organised Operations Executive to join its London-based team. You'll play a crucial role in converting qualified sales leads into confirmed group travel bookings across UK and Europe-handling everything from tailor-made leisure itineraries to complex corporate MICE arrangements.This is a dynamic opportunity for someone passionate about delivering exceptional service and creating memorable travel experiences for global clients.Key ResponsibilitiesBuild and maintain strong relationships with key agent accounts worldwide, particularly in the USA, Canada, Australia, and Portugal.Qualify new enquiries and manage them through the full sales-to-booking cycle.Create and price bespoke European travel itineraries, including accommodation, transport, activities, and guides.Research and negotiate supplier services to ensure competitive, profitable packages.Manage bookings using a back-office system and ensure seamless pre-tour preparations.Coordinate closely with suppliers and internal teams to deliver high-quality service.Support tours during office hours and participate in a rotating emergency support rota.Monitor competitor offerings and market trends to help shape innovative new products.Maintain accurate documentation and ensure timely invoicing and supplier payments.What We're Looking For
We're seeking someone with:A sharp eye for detail and excellent organisational skills.A collaborative, client-focused approach with strong communication abilities.Experience in group travel operations, especially within Europe.Familiarity with travel CRM systems and comfort working with technology (including AI tools).The ability to multitask under pressure and manage changing priorities.A solutions-driven mindset with a genuine passion for travel. * Ideally a second European language such as Portuguese or French.You Might Have:Experience working with leisure groups and/or MICE clients.Knowledge of European travel products and destinations.A history of meeting or exceeding sales conversion goals in a travel role.Why Join?A collaborative team environment within a growing international company.Career progression opportunities and investment in your professional development.The chance to play a key role in crafting once-in-a-lifetime experiences for travellers.Hybrid working model with a strong team culture and flexible attitude.Please note: This is not a standard 9 to 5 role-during peak seasons, you'll need to go the extra mile. In return, you'll be part of a supportive team that values dedication and rewards commitment.Apply now online to this post to be part of a passionate and forward-thinking travel company making a difference in the global inbound tourism sector.

Travel Trade Recruitment