The primary function of the role is to lead, develop and orchestrate the front reception team and provide administrative support to the management team.Why Work With Us:1. Supportive Environment: We foster a collaborative and supportive work culture where every team member is valued and encouraged to contribute to the practice's success.2. Professional Development: We offer opportunities for training and career advancement, helping you to grow and develop your skills within the healthcare sector.3. Impactful Work: By joining our team, you will have the opportunity to make a meaningful difference in the lives of our patients, ensuring they receive the best possible care.4. Inclusive Culture: We are committed to equality, diversity, and inclusion, creating a workplace where everyone feels respected and valued.5. Community Focus: Our practice is dedicated to serving the local community, and you will be part of a team that is passionate about improving healthcare outcomes for our patients.Main duties of the jobThe ideal person for the role is an experienced GP receptionist or someone with similar customer services supervisory or management experience able to take on a management and motivational role; ensuring the smooth running of reception procedures, ensuring adequate levels of staffing, training, and developing reception staff, helping recruit new staff and helping carry out staff appraisals. The individual filling this position would also work as part of the team and provide a role model for the team. They would be confident, intelligent, flexible and reliable individual with common sense who is comfortable dealing with people from all walks of life; a good listener; non-judgemental; able and willing to take on a wide range of roles in the practice.About usWe are a hard working, busy, 5 part time partner practice with over 7500 patients, we employ 2 x part time salaried gp's, 1 ANP, 2 part time practice nurses, and 1 HCA. At present we have 8 part time receptionists and 2 admin/secretarial staff a deputy practice manager and a Practice Manager. The clinical system that we use is EMIS Web.We have a collaborative and supportive work culture where every member of our team is valued and encouraged to contribute to the practice's success. We expect our patients to have a warm welcoming environment. We offer opportunities for training and career advancement, helping you to develop your skills within the practice.DetailsDate posted06 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFlexible workingReference numberA0876-25-0001Job locationsGlovers LaneNethertonMerseysideL30 5TAJob descriptionJob responsibilitiesManaging and directing staff working as professionals in receptionManage training of staff between the various reception functionsManaging appointment templates rotas for clinicians and admin staffEnsuring the primary objective of providing excellent levels of patient service permeates the whole team.Managing waiting room activities and interactionsEnsuring the smooth running of reception procedures front desk and telephone ensuring adequate levels of staffing, training, and supervising reception staff, helping recruit new staff.Ensuring requests for repeat prescriptions are managed appropriately: and that requests are being managed as expediently as possible.Acting as the primary point of contact in reception for clinicians a provider of service to the clinical teamSupporting staff in difficult patient situationsWorking with and supporting the team and providing a role model for the staffGreeting patients and providing non-clinical patient help and support: similar to customer care in other businesses e.g., hotels and banks: by understanding the range of services on offer, how to use them effectively and guiding patients through their interactions with the practice.Dealing with all patient enquiries in the reception area and on the telephone including making new and follow-up appointments on the appointments systemA full job description is available on request Job descriptionJob responsibilitiesManaging and directing staff working as professionals in receptionManage training of staff between the various reception functionsManaging appointment templates rotas for clinicians and admin staffEnsuring the primary objective of providing excellent levels of patient service permeates the whole team.Managing waiting room activities and interactionsEnsuring the smooth running of reception procedures front desk and telephone ensuring adequate levels of staffing, training, and supervising reception staff, helping recruit new staff.Ensuring requests for repeat prescriptions are managed appropriately: and that requests are being managed as expediently as possible.Acting as the primary point of contact in reception for clinicians a provider of service to the clinical teamSupporting staff in difficult patient situationsWorking with and supporting the team and providing a role model for the staffGreeting patients and providing non-clinical patient help and support: similar to customer care in other businesses e.g., hotels and banks: by understanding the range of services on offer, how to use them effectively and guiding patients through their interactions with the practice.Dealing with all patient enquiries in the reception area and on the telephone including making new and follow-up appointments on the appointments systemA full job description is available on requestPerson SpecificationQualificationsEssential
Well educated academic or vocational qualifications that demonstrate intelligence and application
Desirable
Evidence of continual professional development and training in different areas of work
ExperienceEssential
Experience in delivering patient or customer service comfortable dealing with people from all walks of life.
Relevant GP practice or similar experience.
Previous customer care experience
Experience of working in a team and accepting joint responsibility.
Experience of managing/supervising and motivating people and a team to achieve results.
Experience of working in a fast moving and changing environment
Experience of effective multi-tasking.
Experience of raising and managing issues.
Supervisory or management skills particularly in relation to team working and building; and meeting objectives
Ability to follow instructions, work plans and protocols and to get others to
Management and supervisory skills and able to delegate whilst retaining control
Time management of self and team ability to cope and manage change
Planning and prioritisation demonstrable influencing skills
Knowledge of role and functions of primary health care
Ability to use IT systems i.e. Outlook, word, and especially EMIS medical system, be able to search tools and be good in document management and filing systems both electronic and paper based.
Demonstrably good at organising and being organised
Flexibility to cover during high demand/holidays etc.
Desirable
Good verbal and written communication skills including running team meetings.
Previous experience
Ability to train and teach others
Knowledge of EMIS Web/making templates for appointment system/searches
Ability to analyse data and present in an easy to understand way.
Person SpecificationQualificationsEssential
Well educated academic or vocational qualifications that demonstrate intelligence and application
Desirable
Evidence of continual professional development and training in different areas of work
ExperienceEssential
Experience in delivering patient or customer service comfortable dealing with people from all walks of life.
Relevant GP practice or similar experience.
Previous customer care experience
Experience of working in a team and accepting joint responsibility.
Experience of managing/supervising and motivating people and a team to achieve results.
Experience of working in a fast moving and changing environment
Experience of effective multi-tasking.
Experience of raising and managing issues.
Supervisory or management skills particularly in relation to team working and building; and meeting objectives
Ability to follow instructions, work plans and protocols and to get others to
Management and supervisory skills and able to delegate whilst retaining control
Time management of self and team ability to cope and manage change
Planning and prioritisation demonstrable influencing skills
Knowledge of role and functions of primary health care
Ability to use IT systems i.e. Outlook, word, and especially EMIS medical system, be able to search tools and be good in document management and filing systems both electronic and paper based.
Demonstrably good at organising and being organised
Flexibility to cover during high demand/holidays etc.
Desirable
Good verbal and written communication skills including running team meetings.
Previous experience
Ability to train and teach others
Knowledge of EMIS Web/making templates for appointment system/searches
Ability to analyse data and present in an easy to understand way.
