Customer Operations Advisor

Currys

  • Poole, Dorset
  • £27,942 per year
  • Permanent
  • Full-time
  • 6 days ago
Role overview:PooleSpecialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Permanent
Full Time
Grade 2
Salary - £27,942 per annumWorking Hours/Shift patterns - 40 hours per week, Monday to Friday: 09:00 AM - 06:00 PM.Hybrid - at least 2 days per week working in the office.At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.Joining us as a Customer Operations Advisor in our Specialist Business Centre in Poole you'll quickly realise no two days are the same. Today you could be analysing orders and preventing potential fraud and tomorrow you could be supporting colleagues who have hardware issues or purchasing stock.As this is such a varied role, you'll really be able to get stuck in and make it your own.Role overview:As part of this role, you'll be responsible for:
  • Reviewing customer feedback and identifying any recurring issues working with the Quality Control Manager to reduce them
  • Performing daily compliance checks on all direct orders to minimise financial risk to the business
  • Work with Sales teams to support improvement with internal sales processes
  • Creating part codes whilst ensuring all product specs are up to date
  • Tracking and maintaining optimal stock levels to meet operational needs and placing purchase orders in line with forecasts.
  • Liaise with external suppliers to order stock
  • Takes ownership of multiple reports across varied datasets producing results to deliver actionable insight
  • Create and maintain a full set of working procedure documents for all core activities carried out within the role. Maintain version control for these documents.
  • Support the setup and enrolment for business products, ensuring accurate adherence to established processes and any necessary troubleshooting
  • Provide first line IT support to the contact centre and liaise with internal IT to escalate larger issues
You will need:
  • Excellent attention to detail and communication skills
  • Experience working in administration or customer service
  • To be IT literate with ability us use Microsoft Office including Outlook, Word, Excel
  • Experience working in a B2B environment would be an advantage
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
  • Performance related bonus of up to 10%
  • Product discounts on the latest tech
  • A range of wellbeing initiatives
  • Hybrid working
  • 25 days holiday plus 8 public holidays
Why join us:Join our Business Sales team and we'll be with you every step of the way, helping you make this role your own and develop the career you want. We'll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.

Currys