Technical Service Manager (Government Satellite Communication)

  • Crawley, West Sussex
  • £48,000 per year
  • Permanent
  • Full-time
  • 2 months ago
At Elvis Eckardt Recruitment & Sales Solutions Limited, we're not just your average recruiters or HR professionals.We're a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.With over a decade of hands-on experience, we've honed our craft and specialize in delivering exceptional Recruitment and HR Solutions to SMEs, Start-Ups, and even the industry giants like the Big Four.Our journey started from the ground up, and that's what makes us stand out – we're a bootstrapped endeavour that's all about connecting with businesses and candidates alike on a personal level.We understand that one size doesn't fit all. That's why our approach to recruitment goes beyond the mundane.Our aim is simple, yet profound – to exceed your expectations and create tailor-made, practical, and memorable experiences for you, whether you're a client looking for the perfect addition to your team, a candidate seeking the next big opportunity, or a partner sharing our vision.At the heart of our mission is the drive to add real value to your operations. We're not here to simply provide solutions; we're here to optimize your entire Recruitment and sales processes, helping you achieve your goals more effectively.Whether you're curious and want to learn more, need help finding exceptional freelancers, require headhunting expertise, or are looking for executive search services, our comprehensive Service Portfolio is just a few clicks away here on our website.Let's make this personal. Reach out to us today at hello@elvis-eckardt.com, and let's embark on this exciting journey together – where Recruitment and Sales Solutions meet a personal touch.The RoleTechnical Service Manager - Government Satellite CommunicationClient Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime NetworksLocation: Redhill, Surrey – office-based with potential for hybrid workAbout the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.Key Responsibilities:
  • Own all support case management across UK Government CSCS contracts
  • Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
  • Provide briefings to senior internal stakeholders and MoD counterparts
  • Oversee service visits: spares, equipment use, visit planning, and documentation
  • Manage support case handovers, minor project delivery, and escalation paths
  • Maintain accurate records in secure platforms (e.g., Secure Insight)
  • Track trends across cases and initiate process improvements
  • Deliver onboarding and training for 1st and 2nd line support staff
  • Support MoD programme rollouts and documentation standards
  • Support obsolescence planning and spare part procurement
  • Be willing to 'roll up sleeves' and lead from the front when needed
What We Offer:
  • Key technical position in a secure, mission-critical support environment
  • Interaction with senior MoD and government stakeholders
  • Opportunities to drive service improvement initiatives and shape process standards
  • Supportive team culture and structured onboarding
  • Competitive salary and benefits package
Application Process:Please submit your resume and a cover letter detailing your experience and qualifications.Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Ideal ProfileWhat We’re Looking For:Essential:
  • Ability to hold or obtain DV (Developed Vetting) Security Clearance
  • Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
  • Proficiency with electrical/electronic systems, IT networking, and satellite communications
  • Tenacity, initiative, and ability to prioritise in high-pressure situations
  • Excellent written and verbal communication skills
  • Strong understanding of MoD operational and support structures across land and sea
  • Confidence in customer-facing scenarios with a proactive, problem-solving mindset
  • Proficiency in standard office and ticketing tools
  • Willingness to travel when required
Desirable:
  • ITIL understanding or certification
  • Project coordination or obsolescence management experience
What's on Offer?
  • Work within a company with a solid track record of success
  • Great work environment
  • Attractive salary & benefits

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