Supporter Care Coordinator

Scope

  • London
  • £25,984 per year
  • Permanent
  • Full-time
  • 6 days ago
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.Job detailsJob details Job reference REQ004464 Date posted 29/08/2025 Application closing date 14/09/2025 Location London Office/Remote Worker Salary £25,984 a year Package 27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 35 Job category/type Full time Attachments BlankSupporter Care Coordinator Job description1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.Together we will be unstoppable. For more information go toThe Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.Permanent, full time (35 hours a week)Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.(Compulsory office days on Mondays and Thursdays, other days are from home or the office if preferred)Closing date for applications: 11:59pm GMT, Sunday 14 September 2025.The roleThe Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.You will:
  • Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.
  • Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
  • Report to the Supporter Care Team Leader and sit within the wider Fundraising team.
  • Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.
For more information about the role’s responsibilities and the skills and experience required, please use theAbout youWe are looking for someone who:
  • Is highly motivated, with a commitment to providing excellent customer service.
  • Has experience working in a customer care or fundraising environment
  • Enjoys working in a busy team
  • Has a high level of attention to detail and exceptional communication skills.
  • Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
  • Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.
Please give examples in your application to show how you have these skills.We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.Our values are being pioneering, courageous, connected, open and fairBy living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.Disabled candidatesWe are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.If you require adjustments through your journey with us, please emailFind out more about .Equality, Diversity and InclusionAt the heart of everything we do at Scope is Equality, Diversity, and Inclusion.We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.You can find out more about on the Scope website.Scope benefitsWe believe hard work deserves reward and recognition. We offer a wide range of benefits including:
  • 27 days holiday plus bank holidays
  • Flexible, hybrid and remote working options
  • Pay progression at 6 months and 2 years
  • Company pension
  • Excellent training and career development
  • Strong colleague networks across disability, race and LGBTQ+
  • Discounted gym membership, cycle to work scheme and much more.
How to applyClick the apply button to create an account and complete your application form.#IND

Scope