Account Manager, Contract Manager, Customer Account Manager required to join an industry leading service provider who are looking for double digit growth over the next 12 months. A field-based role covering sites in Cambridgeshire & surrounding areas. Salary circa £40k plus bonus & car.Duties and ResponsibilitiesContract Management:
Putting in place standard service monitors for assigned contracts.
Working with both internal CDTs (where applicable) and the company’s operational managers to ensure that the level of service is consistent with the customer’s requirements.
Developing relationships with key personnel to create opportunities to introduce new products and services.
Establishing effective communication at all levels within the customer’s organisation.
Represent my client at contract & user group meetings with the assigned customer.
Operations
Organising and managing the CDT to complete daily distribution requirements.
Liaison with the customer services to ensure that customer requirements are met in full.
Ensuring all activities are carried out in line with the company’s written procedures.
Recruitment of CDT members.
Facilitating training and development of CDT members.
Performance appraisals and discipline in line with company procedures.
The management of urgent deliveries.
Monitoring and collation of customer feedback.
Managing holiday cover for all subordinates.
Ensuring that every delivery is accompanied by clear and accurate paperwork.
Quality
Working with the key stakeholders to create a quality driven environment.
Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies.
Carrying out internal audits as requested by the Quality Manager.
Liaison with Customer Services to correct identified problems.
Management Information
Establishing measurable performance targets.
Monitoring and reporting performance against defined performance standards.
Monitoring and reporting all additional costs incurred outside budget.
Summarising management information for daily, weekly and monthly reports using the prescribed systems.
Mandeville is acting as an Employment Agency in relation to this vacancy.
