Concierge Supervisor
- Scotland
- Permanent
- Full-time
- Lead by example with professionalism, reliability, and a positive attitude.
- Delegate tasks effectively, support team development, and address performance issues constructively.
- Foster teamwork, share best practices, and take responsibility for team outcomes.
- Promote a welcoming, helpful, and professional image at all times.
- Anticipate guest needs, resolve issues with care, and uphold 5-star service standards.
- Encourage consistency and excellence in service delivery across the team.
- Maintain a safe, clean, and respectful workplace, supporting sustainability goals.
- Ensure compliance with health, safety, and operational standards, coaching others to do the same.
- Use resources wisely, complete tasks efficiently, and drive continuous improvement.
- Act as a visible and approachable point of contact for guests, ensuring a warm welcome and personalized service.
- Handle guest inquiries, complaints, and special requests with professionalism and discretion.
- Support the delivery of Cameron Signature experiences and promote resort offerings.
- Ensure VIP guests receive tailored services and attention to detail.
- Oversee transport arrangements including airport transfers, private car bookings, and local travel.
- Liaise with trusted transport providers to ensure reliability and high standards.
- Supervise porter services, ensuring timely and secure handling of guest luggage and belongings.
- Maintain a well-organized and fully stocked concierge desk.
- Ensure all equipment and tools are in good working order and available for team use.
- Collaborate with departments such as Front Desk and Housekeeping to ensure seamless operations.
- Assist in maintaining concierge logs and tracking guest feedback.
- Support the Head Concierge in preparing reports and identifying service improvement opportunities.
- Ensure compliance with health and safety, licensing, and other relevant policies.