Credit Management Specialist
- Warwick
- £25,180-28,500 per year
- Permanent
- Full-time
Permanent, Full-time, Hybrid
£25,180 - £28,500 (Dependent on experience)Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?If so, we'd love to hear from you.About the RoleAs a Credit Management Specialist, you'll manage and recover outstanding customer debt for an allocated portfolio. Whether you're speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.You'll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.Shift Pattern:
You will work on a rotating schedule with shifts of:8:00am - 4:30pm8:30am - 5:00pm11:30am - 8:00pmYou will also work one Saturday out of every seven (9:00am - 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.What You'll BringEssential:Proven experience in debt collection and/or customer serviceExcellent verbal and written communication skillsStrong objection-handling and negotiation abilitiesA resilient, self-motivated, and organised approachAttention to detail and ability to prioritise tasks effectivelyComfortable working to personal and team KPIsAbility to use initiative and propose improvements to processesA team player who thrives in a collaborative environmentDesirable:Familiarity with ERP systems like SAPExperience with SalesforceBackground in a debt collection team settingKey ResponsibilitiesContact customers to resolve overdue accounts and negotiate payment plansHandle challenging conversations with professionalism and empathyLiaise with DCAs and legal partners to support recovery effortsEscalate unresolved issues to relevant departmentsKeep accurate, up-to-date records of all interactionsIdentify deteriorating payment behaviours and raise concernsContribute to improving debt recovery processesReport performance metrics to your team leadWhat We OfferWe believe in supporting our people with a range of benefits and opportunities:25 days annual leave (plus bank holidays)Private medical insuranceLife assuranceCompany pension schemeSalary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)Staff discounts on Calor gas and leading retailersOngoing learning & development supportWhy Join Calor?At Calor, we're more than just energy. We're about people, progress, and purpose. You'll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.