Housing Officer

Sanctuary Group

  • Glasgow
  • £35,839-37,726 per year
  • Permanent
  • Full-time
  • 5 days ago
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.Housing OfficerGlasgow£35,839 - £37,726 per year plus £600 car allowance37.5 hours per weekAn exciting opportunity has arisen for a Housing Officer to join our team based in Glasgow. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships with internal and external stakeholders, working in a professional manner to resolve problems and improve services.The role of Housing Officer will include:
  • Delivering a high-quality housing management service to tenants, partners and key stakeholders
  • Ensuring arrears targets are met, and allocating void and new let properties
  • Investigating and resolving anti-social behaviour cases
  • Completing estate management weekly inspections
  • Identifying shortfalls in service delivery and putting plans of resolution into place
  • Managing the recruitment, performance and development of staff to ensure business needs are met
  • Ensuring compliance with all legislative and regulatory requirements for all housing management activities
Skills and experiences:
  • Proven experience of undertaking a similar role within housing
  • Knowledge of relevant housing regulations and legislation
  • Proven experience of delivery high quality tenancy services
  • Excellent problem-solving skills with the ability to implement solutions
  • Ability to build strong working relationships with internal and external customers
  • Basic understanding of Microsoft Office packages is essential
  • SVQ3 in relevant area or equivalent qualification
  • Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives.Our BenefitsAs part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
  • £35,839 per annum (rising to £37,726 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)Closing Date: 14 September 2025If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitment@sanctuary.co.ukWe reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary Group