Cleaning Supervisor - Bow Road
- England
- Permanent
- Full-time
- Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures.
- Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required.
- Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas.
- Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications.
- Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice.
- Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions.
- Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs.
- Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control.
- Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements.
- Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training.
- Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service.
- Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
- Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products.
- Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures.
- Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager.
- Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling).
- Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines.
- Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors.
- Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks).
- Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.
- Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement.
- Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role.
- Proven supervisory experience in cleaning or facilities services within busy environments.
- Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
- Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
- Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs.
- Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
- Proficiency with emails, MS Office, and basic IT systems.
- Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
- Flexible, proactive, ‘can-do’ approach; able to work under own initiative while meeting service standards.
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus