Speciality Administrator - Orthopaedics

NHS

  • Winchester
  • £24,937-26,598 per year
  • Permanent
  • Full-time
  • 5 days ago
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).We are excited to announce the opening of our state-of-the-art Orthopaedic Centre in Winchester, scheduled for September 2025. This new facility is a testament to our Trust's ongoing commitment to enhancing healthcare services in the region and working collaboratively with orthopaedic services across Hampshire and Isle of Wight to serve patients across our communities.As the SpecialtyAdministrator within the Hampshire Orthopaedic Centreyou will strive for excellence in supporting patients through their care pathway.The role will flex dependent on the needs of the service providing a balance of theatre booking and scheduling, general administration, data upload, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional StandardsThe post holder will also be required to support the Specialty Co-ordinators and wider clerical team within the service and deputise for the Specialty Co-ordinators as and when required.You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care.You will be based at Royal Hampshire County HospitalMain duties of the job
  • Managing the booking of theatre lists and admissions in line mandatory patient waiting time targets as outlined in NHS Constitutional Standards and as per coordinators instructions.
  • To receive internal and external telephone enquiries courteously and efficiently from patients, relatives, various hospital departments, GPs and other healthcare professionals, ensuring that accurate records of relevant conversations are kept, and the appropriate action is taken, relating to appointments, admissions and meetings. This will require significant tact and diplomacy especially with distressed patients. This also needs to be in a timely manner in line with Net call Trust Key Performance Indicators (KPIs).
  • Arrange hospital transport/interpreters and other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.
  • Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients' needs are met, escalating within agreed protocols as required.
  • To support National Joint Registry mandatory data entries.
  • Ensure patient information is up to date and correct on the Trusts patient information systems and ensure patient confidentiality is maintained at all times.
  • Work closely with administrative teams with base Trusts for the Hampshire Orthopaedic Centre to ensure theatres are booked appropriately and per policy.
About usOur vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year pa pro rataContractPermanentWorking patternFull-timeReference number251-SURG7594-MGTJob locationsHampshire Orthopaedic Centre, Royal Hampshire County HospitalRomsey RoadWinchesterSO22 5DGJob descriptionJob responsibilitiesFurther information about the Trust and this role can be found on the Job Description and Person Specification document attached.This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS). Job descriptionJob responsibilitiesFurther information about the Trust and this role can be found on the Job Description and Person Specification document attached.This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).Person SpecificationTraining & QualificationsEssential
  • Good standard of basic education with GCSE English Language or comparable relevant work experience
  • NVQ Level 3 or equivalent experience as below
Desirable
  • ECDL, other information technology/word processing qualifications
Experience & KnowledgeEssential
  • Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
  • Experience of being in a busy environment
  • Experience of adhering to targets
  • Experience of organising own work
Desirable
  • Experience of working in an NHS environment or public sector
  • Knowledge of Medical Terminology
Skills & AbilityEssential
  • Good verbal and written communication skills including excellent telephone manner
  • Problem solving skills and using own initiative
  • Experience of a variety of computer systems; including data entry, word processing, data analysis
  • Excellent Interpersonal skills allowing effective communication between all internal and external customers
  • Ability to work to tight deadlines and stay calm under pressure
  • Ability to analyse complex situations and make appropriate decisions
Desirable
  • Experience of using NHS IT systemsExperience of working within a health care system or general practice.
EssentialEssential
  • oIT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific RequirementsEssential
  • Reliable
  • Diplomatic and sensitive to others
  • Pro-active and resourceful
  • Flexible to meet the needs of the service.
Desirable
  • Cross site working may be required
  • Occasional flexibility in working hours maybe required
Person SpecificationTraining & QualificationsEssential
  • Good standard of basic education with GCSE English Language or comparable relevant work experience
  • NVQ Level 3 or equivalent experience as below
Desirable
  • ECDL, other information technology/word processing qualifications
Experience & KnowledgeEssential
  • Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
  • Experience of being in a busy environment
  • Experience of adhering to targets
  • Experience of organising own work
Desirable
  • Experience of working in an NHS environment or public sector
  • Knowledge of Medical Terminology
Skills & AbilityEssential
  • Good verbal and written communication skills including excellent telephone manner
  • Problem solving skills and using own initiative
  • Experience of a variety of computer systems; including data entry, word processing, data analysis
  • Excellent Interpersonal skills allowing effective communication between all internal and external customers
  • Ability to work to tight deadlines and stay calm under pressure
  • Ability to analyse complex situations and make appropriate decisions
Desirable
  • Experience of using NHS IT systemsExperience of working within a health care system or general practice.
EssentialEssential
  • oIT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific RequirementsEssential
  • Reliable
  • Diplomatic and sensitive to others
  • Pro-active and resourceful
  • Flexible to meet the needs of the service.
Desirable
  • Cross site working may be required
  • Occasional flexibility in working hours maybe required

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