Customer Collaboration Manager - Leeds

Arla Foods

  • Leeds
  • Permanent
  • Full-time
  • 2 days ago
Do you thrive on building strong customer partnerships and driving supply-chain excellence?In this role, you'll lead our Collaboration Team in delivering industry-leading experiences for our key customers. You'll shape joint supply-chain strategies and foster a truly customer-centric culture.How You Will Make an ImpactAs Customer Collaboration Manager, you will own the delivery of our customer collaboration priorities - ensuring that inbound service targets are met, customer-specific goals are executed, and our teams continually develop.You'll be the escalation point for senior stakeholders and the driver of a culture that puts the customer at the centre of everything we do.
  • Set and ensure completion of weekly priorities for the Collaboration Team
  • Maintain inbound service performance at or above 98% and hit customer-specific targets
  • Develop and execute joint customer supply-chain strategies using internal and external feedback
  • Lead flawless communication to customers and internal stakeholders, managing expectations end-to-end
  • Act as the escalation point for senior supply-chain colleagues and resolve high-priority issues
What Will Make You SuccessfulYou will have proven experience managing teams in a customer-centric environment, excellent communication and influencing skills, and strong people-management capabilities.You will be SAP and IT literate, comfortable making data-driven decisions and tracking performance metrics.In your personal profile, you will be good with numbers and able to analyse performance data to drive actionable insights.You will be adaptable and thriving in a fast-paced setting and able to pivot when priorities change. You will also be decisive and take ownership, making clear, timely decisions.What Do We Offer?You will join a close-knit team that offers a steep learning curve, with colleagues ready to cheer, support and challenge you every day.
  • Competitive salary (Salary discussed at application stage)
  • BUPA single cover healthcare
  • Bonus up to 20%
  • 26 days holiday + Bank Holidays
  • Employer pension matched up to 6%
  • X4 annual salary life assurance cover
  • Flexible Benefits- Option to purchase additional holidays, reward gateway scheme- discounts with various retailers via my benefit platform.
  • Strong career development & training (internal and external training)
Would You Like to Join Us?If you're ready to shape our customer collaboration agenda and drive real value, please apply as soon as possible. We review applications on a continuous basis and will close the recruitment once the right candidate is found.For additional information, please reach out to Oliver Hickson-Burr talent PartnerShape the Future of DairyArla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.#LI-OLIBURef.: 102878

Arla Foods