Service Desk Analyst - London
Michael Page
- London
- £26,000 per year
- Permanent
- Full-time
- Providing first / Second line support to internal and external users.
- Diagnosing and resolving software and hardware incidents.
- Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc.
- Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management.
- Participating in service improvement initiatives.
- Ensuring accurate logging and resolution of tickets.
- Assisting in the delivery of IT projects.
- Supporting the roll-out of new applications.
- Creating and maintaining service desk documentation.
- Contributing to team meetings and sharing best practices.
- Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices.
- Relevant educational qualifications in IT or related field
- Excellent problem-solving skills
- Knowledge of ITIL best practices
- Ability to work effectively in a team
- Strong communication and customer service skills
- Familiarity with various operating systems and platforms
- This is a Fix term contract with for 12 months with full company benefits.
- A competitive salary range of £26,000 - £31000 per year
- Generous holiday allowance
- Flexibility in working arrangements
- Inclusive and supportive company culture
- Opportunity to contribute meaningfully to the not-for-profit and charities sector
- Pension scheme.