Claims Verification Specialist (Fluent Italian)

Gallagher

  • Glasgow
  • Permanent
  • Full-time
  • 8 days ago
Job Description:IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewJoin Our Team as a Trainee Claims Verification SpecialistAre you ready to embark on an exciting career where your skills in Italian and English can make a real difference? We’re looking for a motivated individual to join our team as a Trainee Claims Verification Specialist, playing a vital role in safeguarding financial transactions and preventing fraud.You’ll be at the forefront of ensuring the completeness and security of bank details for claims payments. You’ll validate new payee bank information, conduct essential call-back verifications, and collaborate with a diverse range of stakeholders across the business. Your work will be instrumental in ensuring compliance with financial crime policies and protecting our organisation from fraudulent activities.If you have experience using your Italian and English language skills in an office or call centre environment and are eager to develop new expertise, this is the perfect opportunity for you!
How you'll make an impact
  • Review and confirm the authenticity of bank details and payment methods.
  • Verify the original receipt of bank details from payees or their representatives.
  • Conduct call-back verifications with ultimate payees or authorised representatives.
  • Perform independent searches to validate contact information.
  • Ask security questions to confirm the identity of payees.
  • Ensure adherence to the ‘Anti-Financial Crime Policy’ and onboarding controls for new details.
  • Collaborate with claims handlers and IBA team members to resolve verification issues.
  • Work with IBA colleagues and multilingual professionals across the business to support verification processes.
  • Seek guidance from senior stakeholders on complex cases.
  • Maintain organised and prioritised callback records, ensuring compliance with Service Level Agreements.
  • Support the wider Insurance Broker Accounting (IBA) claims team as needed to facilitate claims payments and bank reconciliations.
About You
  • Fluency in both English and Italian is essential.
  • Previous experience in an office or call centre environment, including making outbound telephone calls to customers.
  • Professional demeanour and presentation.
  • Strong customer service skills.
  • Excellent organisational abilities.
  • Proven ability to build and maintain strong working relationships internally and externally.
  • Analytical problem-solving skills.
  • A proactive ‘can-do’ approach.
  • Eligibility to work in the UK.
This role offers a fantastic opportunity to develop your skills, work with a diverse team, and contribute to a critical area of our business. If you’re passionate about delivering excellence, preventing fraud, and ensuring compliance, we’d love to hear from you!Take the next step in your career and apply today to become a valued member of our team.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
  • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
  • Defined contribution pension scheme, which Gallagher will also contribute to
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  • Income protection, we’ll cover up to 50% of your annual income, with options to top up
  • Health cash plan or Private medical insurance
Other benefits include:
  • Three fully paid volunteering days per year
  • Employee Stock Purchase plan, offering company shares at a discount
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan
  • Critical illness cover
  • Discounted gym membership, with over 3,000 gyms nationally
  • Season ticket loan
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase
  • Emergency back-up family care
  • And many more…
We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher