Operations & Logistics Supervisor

Calo

London
Permanent
Full-time

1 month ago
Apply easily

About CaloCalo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers 💚Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.Role overviewWe’re looking for a star player to ensure excellent kitchen, dispatch, and logistics operations driven by quality, speed, and accuracy to meet and exceed our customer demand.Main ResponsibilitiesGeneral

To monitor and control all aspects of food preparation, dispatch and logistics to ensure consistency and high level of quality at all times
Assigns tasks and keeps everyone accountable; oversees the application of all processes as per SOPs and ingredients used as per specification
Maintains effective working relationships between managers and team members
To maintain stocks and inventories of all packaging materials, through effective planning and procurement
Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures

Logistics

Ensure deliveries are picked up on time by having drivers arrive on time and in different time slots
Ensure deliveries reach customers on-time and within the delivery window
Monitor and document the drivers attitude with customers & implement code of conduct as needed
Maintain a zero error delivery accuracy with the delivery team
Respond promptly to the CX team to ensure all customers requests are fulfilled
Maintain driver attendance records, hygiene, and appearance as per HACCP standards
Communicate directly with the Calo Dev. and Product team whenever bugs come up on the #bugs channel
Work with Calo Finance team and within the monthly Driver Bonus code to reward high performing drivers
Maintain the daily vehicle temperature log
Plan ahead for capacity of delivery vehicles and communicate with Operational lead, the requirements of additional vans.

Supply Chain

Responsible for day to day delivery schedules/ordering with suppliers based on Kitchen requirements and safety stock
Communicate daily critical items -Zero stock and below Safety Stock
Process new supplier/ ingredients qualification in collaboration with Marketing and R&D teams
Follow up with suppliers to ensure on time delivery and in full quantities
Ensure Materials availability through proper tracking of stock levels and Reorder Levels
Validate invoices for goods received and submit to accounts for records and payment processing

Financial

To monitor all costs and recommend measures to control them
To review monthly forecasts and schedule resources accordingly
To ensure all month-end inventories are completed accurately

Product

To frequently verify and make sure that the portioned meals are following guidelines and standards laid down by the company
To frequently taste Food and to be demanding and critical when it comes to Food quality, thus maintaining the high-quality standard of the product

Ideal Candidate

Minimum of 3 years experience with logistics, food operations, and supply chain
Ability to multitask and work collaboratively with different departments
High-quality standards - ensures that customers receive the best product and experience

Perks:

The chance to build something extraordinary from the ground up
Access to our mouthwatering meal subscriptions
Competitive benefits and stock options
Working with driven and extremely passionate colleagues in a growth-oriented culture

Calo