Customer Experience & Operations Assistant (12 month Fixed Term)

Colliers International

  • Manchester
  • Contract
  • Full-time
  • 16 days ago
Company DescriptionColliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types.Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people - we are passionate, take personal responsibility and always do what's right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.Job DescriptionAs Customer Experience & Operations Assistant at XYZ, reporting into the Building Manager, you'll be at the heart of creating a vibrant, occupier-focussed community. You'll take ownership of how occupiers engage with the building, curating a welcoming and dynamic environment that enhances their daily experiences beyond the physical space.You'll build strong relationships, anticipate needs, and deliver seamless, meaningful interactions. Working closely with the wider building team, partner, and suppliers, you'll ensure every touchpoint reflects our commitment to service excellence.You'll also support our journey to net-zero by sharing energy insights, producing usage reports, and assisting with the building's energy management plan. In addition, you' help uphold compliance across the occupier experience, promoting a safe, secure, and well-managed workplace for all.Above all, you'll do what's right, acting with integrity, professionalism, and a deep commitment to creating a space where people love to come to work.This is a site-based role working Monday - Friday.Additional Information
  • Champion an exceptional and consistent service experience for all occupiers across the building, ensuring every interaction adds value
  • Manage the building's social & community platforms, curating timely and engaging content that reflects the identity of both the building and wider estate
  • Design and deliver a community events calendar that aligns with budget while maximising impact and inclusivity
  • Oversee collaboration with local businesses and suppliers to source and coordinate a diverse range of events suited to a broad audience
  • Uphold front of house presentation and service standards, continuously seeking opportunities for improvement
  • Provide hands-on support to the Reception Host when required, identifying and actioning enhancements to the overall reception experience
  • Partner with the wider building team to streamline occupier-facing processes, ensuring they are complaint, user-friendly, and effective
  • Work closely with the Building Manager to support occupier communications, attend occupier meetings, and lead on joint initiatives that enhance building operations, efficiencies and compliance
  • Share responsibility for building compliance, completing health and safety checklists, maintaining the H&S management system
  • Oversee security and cleaning processes, supporting the Building Manager with contractor management and monitoring of KPIs
  • Assist with the PO process, ensuring orders are placed and processed in line with the building's systems and processes
  • Providing general support to the Building Manager and deputise in their absence

Colliers International