Clerical Assistant / Receptionist

NHS

  • Salford
  • £24,169 per year
  • Permanent
  • Full-time
  • 1 day ago
Please note - This role is not eligible forsponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.You will be responsible for providing clinic/clerical administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient's attendance and clinical outcome on the PARIS system. The Clerical Assistant will be responsible for receiving, processing, scanning and forwarding ofreferrals: agreeing, amending and issuing appointments; ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Appointment Booking Service.This post holder will provide administrative support for Prescott House and will work in helping the other administrative staff to support the function of the team.To respect the individuality, values, culture and religious diversity of clients and colleaguesMain duties of the jobYou will be responsible for ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient appointment booking service. Monitor generic team mailbox and distribute or action accordingly.To be able to communicate effectively. Deal with telephone enquiries, ensuring messages are recorded and received by the relevant personnel. Send clinic letter electronically to GP's Maintain the highest standard of confidentiality with regard to information about clients at all times.Book Appointments and sending out Appointment letters to service users. Book rooms using the Shift App and make appointments as directed. Assist in the maintenance of electric records (PARIS) and routine filing of correspondence and records. Undertake general office duties such as scanning, email and routine photocopying for the office staff as required. Be responsible for collecting and distributing the post for the offices on a daily basis in the morning and afternoon. Attend general administrative meetings on a monthly basis and be an integral part of the communication process within the A & C team. Provide cover for colleagues during times of sickness and annual leave. Undertake any other duties as required by staff, which are commensurate with the grade. Ability to use word processing packages. A willingness to develop in their role as required. Must have the ability to use office equipment such as scanner, photocopier.About usGreater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,169 a year per annumContractPermanentWorking patternFull-timeReference number437-7286022-AJob locationsPrescott House CMHTPrescott Street, Little Hulton, Worsley,SalfordM28 0ZAJob descriptionJob responsibilitiesPlease see attached job description and person specificationStaff benefits
  • Pay Enhancements:
BandSaturday (midnight to midnight) and any week day after 8pm and before 6amAll time on Sundays and Public Holidays (midnight to midnight)1Time plus 47%Time plus 94%2Time plus 41%Time plus 83%3Time plus 35%Time plus 69%4 9Time plus 30%Time plus 60%
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)
Job descriptionJob responsibilitiesPlease see attached job description and person specificationStaff benefits
  • Pay Enhancements:
BandSaturday (midnight to midnight) and any week day after 8pm and before 6amAll time on Sundays and Public Holidays (midnight to midnight)1Time plus 47%Time plus 94%2Time plus 41%Time plus 83%3Time plus 35%Time plus 69%4 9Time plus 30%Time plus 60%
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)
Person SpecificationExperienceEssential
  • Previous Reception Experience
Desirable
  • NHS Experience
KnowledgeEssential
  • Knowledge of working basic office equipment
Desirable
  • Knowledge of Microsoft Applications
Person SpecificationExperienceEssential
  • Previous Reception Experience
Desirable
  • NHS Experience
KnowledgeEssential
  • Knowledge of working basic office equipment
Desirable
  • Knowledge of Microsoft Applications

NHS