Senior Manager, MarTech & Content Operations 12 Month FTC
- London
- Permanent
- Full-time
- Analytics - dashboards and digital reporting for the performance of the agency's content online
- Generative AI - keeping the agency on top of this and other disruptive trends in content production
- Partner with IT to manage the investment and business case delivery
- Work collaboratively with IT and procurement to integrate seamlessly the current stack, keep it up-to-date and scout for new vendor solutions
- Partner with IT to ensure seamless launch of martech tools + their integration into the broader stack
- Oversee the utilisation and integration of marketing technology tools, including but not limited to Monday.com, Adobe (Frame.io, Firefly, Express), Shutterstock, Artlist, Monotype, Sprout Social, Google Cloud, Talkwalker
- Act as a business analyst to map business needs (KPIs) with development of client capabilities, both through services and implementation projects of martech tools
- Owning & realising our strategy for leveraging operational metrics, analytics tools & reporting to drive the agency's decision making
- Defining, developing & maintaining our content production technology stack (i.e. tools for tracking & analysis) - optimising for clarity, usability, performance, security, efficiency & scalability
- Facilitate tool provider training sessions for agency teams
- Develop and own the Martech and technology strategy for the Kitchen agency
- Design of an evolutionary roadmap to improve martech capabilities with agency improvement objectives
- Collaborate closely with local creative, design, production and social teams, scope and design generative solutions to disrupt our content creation solutions (both building in-house, and with external vendors)
- Work collaboratively with local users and technology owners to identify gaps and under-performing tools to refine and expand the martech stack
- Set a clear vision for piloting generative AI tools to disrupt our production processes
- Build a new measurement plan, KPIs, and success measures for the Kitchen's content production operations
- Own the technology agenda for the Kitchen
- Develop and expand the production operations & headcount reporting tool suite to track operational KPIs & create reporting for business leadership
- Build relationships with other technology stakeholders in the business, across IT, local markets, and other digital teams
- Collaborate with the content team to improve in-app content creation quality and increase target content production, incl leveraging AI for content production
- Contributes to KH Team & Kitchen culture by exhibiting ownership, professionalism, passion and leading by example
- Takes ownership, finds solutions and flags any barriers to success to Kitchen WHQ Team and Kitchen Leads in markets
- Creates a culture of fresh-thinking, collaboration, respect and inclusivity
- Previous experience within experience in MarTech/Adtech business development, digital advertising, digital analytics, or technology consultancy (5 years+)
- Experience delivering digital transformation projects and collaborating closely with IT teams
- Demonstrable interest in and knowledge of emerging digital and social first content production trends (e.g. AI-enhancements)
- Strong cross-capability and cross-function collaboration and communication skills
- Commercially focused with a passion for delivering and exceeding results
- Experience of driving change and governance through cross-functional teams
- Demonstrated experience of successfully working within a virtual team environment
- Ability to effectively manage multiple projects and relationships cross-functionally
- Experience with complex decision and planning processes
- Ability to conduct presentations comfortably to large groups
- Demonstrated experience working with Senior and Executive management.
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.Honesty
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Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.Hungry
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