Assistant Night Manager
- Birmingham
- Permanent
- Full-time
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy- support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
- Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
- Support guest relations by addressing inquiries and resolving any issues that may arise.
- Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
- Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
- Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
- Provide food and beverage service to guests during the night hours.
- Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
- Aid in the development of the Night team, preparing them for career advancement opportunities.
- Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
- This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their initiative, as well as being capable of working as part of a team